Refund policy

 

Each UNQUELLED item is made to order specifically for the customer. Because products are produced after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or buyer preference.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact UNQUELLED as soon as possible after delivery at unquelled.shop@gmail.com with your order number and clear photos of the issue.

We will review the problem and, when appropriate, arrange a replacement, refund, or other suitable resolution.

Please review product descriptions and sizing information carefully before ordering.

Order cancellations: Once an order has entered production, it may no longer be possible to cancel or modify it. This does not affect any cancellation or refund rights provided by applicable consumer-protection law.

Statutory consumer rights: Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Canadian or provincial consumer-protection law, including rights that may apply to distance-sales contracts.